Member Communications Specialist

The Member Communication Specialist serves as UFCU's primary point of contact for managing and responding to member feedback received through Medallia surveys. This role is responsible for monitoring member satisfaction, responding to concerns, coordinating follow-up activities across the organization, and identifying trends that improve the overall member experience. In addition, the specialist supports member communications by responding to inquiries via email and other remote channels, providing accurate, timely, and professional service.

The position partners closely with Retail, Marketing, Contact Center, and Operational teams to ensure member concerns are resolved and service recovery efforts are completed within defined service levels.