Job description
Job Description Customer Management
- Managing long-term relationships with corporate clients; leading meetings at the level of CFOs, Procurement Directors, and Supply Chain Directors
- Preparing annual budget plans and mapping revenue growth opportunities
- Identifying upsell and cross-sell opportunities, sharing them with the relevant teams, and following up accordingly
- Regularly measuring customer satisfaction and the overall health of client relationships Operations
- Managing online auction processes end-to-end
- Taking full ownership of the entire process and developing solutions in the event of potential issues
- Following up invoicing, reporting, and contract management processes Process Improvement & Product
- Analyzing Promena’s internal operational processes (request → auction management → reporting → invoicing) and developing improvement recommendations
- Taking the lead in the design of new projects and service models
- Collecting customer feedback in a structured manner, conducting root cause analyses, conveying findings to Product Management, and following up on related actions Business Development
- Identifying revenue growth opportunities within the existing customer base and taking the necessary actions
- Strengthening the value proposition offered to customers by closely monitoring the digital procurement market
- Coordinating with the sales team and supporting new customer acquisition efforts