Supvervisor, Billing & Pricing Operations

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Role Summary Ingram Micro is seeking a results-driven and analytical Supervisor – Billing & Pricing Operations to lead a team responsible for billing, pricing, reconciliations, and reporting functions. This role combines operational leadership, advanced analytics, and vendor partnership management to ensure financial accuracy, process excellence, and data-driven decision-making across global operations.

Key Responsibilities

Oversee billing, pricing, and reconciliation activities ensuring accuracy and compliance. Lead, mentor, and develop a team of analysts to drive performance and quality. Manage complex vendor/reseller issues and act as escalation point. Partner with vendors and stakeholders to align on pricing and service delivery. Ensure data integrity across systems and regions.

Reporting & Analytics: Oversee delivery of reports and dashboards across regions. Drive use of Excel, BI tools, and automation for reporting efficiency. Translate business requirements into reporting frameworks and insights. Process Improvement: Identify inefficiencies and lead process improvement initiatives. Drive automation, AI adoption, and operational transformation efforts.

Collaborate on cross-functional improvement programs. Escalation Management: Own escalations with financial or operational impact. Collaborate globally to resolve issues in a timely manner . Subject Matter Expertise & Team Development: Maintain SOPs and ensure adherence to processes. Provide coaching, training, and onboarding support.

Drive knowledge sharing and capability building. Required Qualifications Bachelor’s degree in Finance , Business, Analytics, or related field. 5–8+ years of experience in billing, pricing, financial operations, or reporting. Minimum 2 years e xperience in a supervisory or team lead role. Advanced Excel skills (pivot tables, macros, automation).

Strong analytical, problem-solving, and stakeholder management skills. Preferred / Good-to-Have Skills SQL, Python, and Power BI (or similar BI tools). Experience with automation tools (Power Automate, VBA, UiPath). Exposure to AI/ML and intelligent automation use cases. Experience in Cloud Products and Vendors – Billing and Pricing Experience with CRM, ERP, or financial systems.

Key Competencies Leadership and team development Data-driven decision-making Financial and operational acumen Continuous improvement and automation mindset