Call Centre Agent - UAE National (Emiratisation)

General Overview: We are hiring for our client, a leading organization within the insurance sector, seeking enthusiastic and customer-focused Emirati professionals to join their team as Call Centre Agents in Dubai. This is an excellent opportunity to build a long-term career within a well-established and professional environment, where you will play a key role in delivering exceptional customer service and supporting clients through their insurance-related inquiries.

The role is ideal for individuals who enjoy engaging with people, solving problems, and working in a fast-paced, service-driven environment.

Key Responsibilities

Handle inbound and outbound customer calls professionally and efficiently. Provide accurate information regarding insurance products, services, and policies. Resolve customer inquiries, concerns, and complaints in a timely and customer-centric manner. Maintain accurate records of customer interactions and updates within internal systems.

Deliver a high standard of customer service while ensuring customer satisfaction. Escalate complex cases to relevant departments when required and follow up to ensure resolution. Adhere to internal service standards, operational procedures, and quality guidelines. Collaborate with internal teams to support seamless customer experiences.

Key Requirements: Emirati with a Fami. Iy Book (Emiratisation role) – mandatory High School, Diploma, or Bachelor's Degree holders are welcome to apply. Strong communication skills in English; Arabic is an advantage. Previous customer service or call centre experience is preferred but not mandatory. Strong interpersonal and relationship-building skills.

Ability to work effectively in a fast-paced and customer-focused environment. Positive attitude, professional demeanor, and willingness to learn and develop. Good organizational skills with the ability to manage multiple customer interactions efficiently.