Job description
Own a portfolio of US dental and healthcare clients as their primary point of contact • Coordinate across internal Ads, SEO, and delivery teams to ensure client commitments are met • Proactively identify risks — performance dips, delivery gaps, renewal pressure — and address them before escalation • Run structured monthly reviews with clients, translating data into clear business impact • Build relationships deep enough that clients see you as a strategic partner, not a support contact • Flag upsell and expansion opportunities based on your understanding of client goals Requirements • 2-3 years in account management, client success, or client servicing — ideally in a digital marketing or agency environment • You listen more than you talk — in client calls and in internal problem-solving • You take ownership.
When something goes wrong, your first instinct is to fix it, not explain why it wasn't your fault • Comfortable with ambiguity — you make judgment calls with incomplete information • Strong written and verbal communication; you can simplify complexity without dumbing it down • Experience working with US-based clients is a strong plus What This Is Not: • A role for someone who needs heavy internal support to communicate with clients • A role for someone looking for a structured, process-heavy environment — we're still building