Program Manager - External Quality Assurance

How you'll help us Keep Climbing (overview & key responsibilities) As a member of the External Quality Assurance (EQA) surveillance team, the EQA Program Manager will provide surveillance and oversight of Delta’s approved Maintenance Providers who accomplish maintenance, preventive maintenance and alteration of aircraft or articles on behalf of Delta Air Lines, Inc.

, or it’s Repair Stations. The EQA Program Manager will provide oversight from a Continuing Analysis and Surveillance System (CASS) perspective to ensure approved Maintenance Providers are performing maintenance in accordance with Delta’s Continuous Airworthiness Maintenance Program (CAMP) in support of Delta’s Air Carrier Operation Specifications.

This is accomplished through regularly scheduled onsite activity to audit and measure the level of compliance to numerous industry standards, applicable Federal Aviation Administration (FAA) Regulations, other National Aviation Authority (NAA) Regulations as applicable, and Technical Operations Policies and Procedures (TOPP).

Responsibilities

• The EQA Program Manager is responsible for performingaudits/evaluations to meet the needs of Delta, it’s customers and the. Coordinating Agency for Supplier Evaluation (CASE) organization. + Evaluates Maintenance Providers’ ability to return airworthyarticles/aircraft to Delta Air Lines for repaired parts, appliances, engine andaircraft based on factual first person evaluation of data and other informationgathered during the audit process.

• Performs historical research as well as in-process audits atall levels of repair from airframe checks and modifications, to components andengines, intended to identify gaps and non-compliance and ensures correctiveactions are effective and compliant. + Ensures all Delta specifications, FAA/NAA regulatoryrequirements, and safety regulations are followed.

• This position interfaces with all levels of internal andexternal customers and maintenance providers, including executive / seniormanagement, and representatives of the FAA. + Supports a strong team concept to meet a demanding scheduleand supports leadership initiatives. What you need to succeed (minimum qualifications) + Federal Aviation Administration (FAA) Airframe & Power.

Plant license is required. + Minimum 10 years of technical experience in aircraft,component and/or engine maintenance. + Must be able to obtain a passport and all visas as required. + Must be able and willing to travel to any location insupport of Delta Air Lines as required by management based on the needs of thedepartment.

Up to 80% travel possible, which could include weekends andholidays. + Must be willing to attain CASE Level III authorization. + Must be able to communicate effectively with personnel atall levels, both written and verbal. + Must be able to work well under pressure, act in a timelymanner and handle multiple competing priorities.

• Must have the ability to improve quality, efficiency, andcompetitiveness of products and services. + Must be performing satisfactorily in current position. + Must be able and willing to be vaccinated as required tomeet all International Travel requirements. + Consistently prioritizes safety and security of self,others, and personal data.

• Embraces diverse people, thinking, and styles. + Possesses a high school diploma, GED, or high schoolequivalency. + Is at least 18 years of age and has authorization to work inthe United States. What will give you a competitive edge (preferred qualifications) + Undergraduate degree in a related field. + Supervisory experience.

• Knowledge and proficiency with SAP, SCEPTRE, LMOS,. Documentum, GEM/MIRS. + Candidates should have a thorough understanding of Delta’s. Continuous Airworthiness Maintenance Program (CAMP) and a working knowledge ofall applicable Code of Federal Regulations, Orders and Notices. + Candidates should possess a working knowledge of SMS andexperience with SRA, and Human Factors.

• Strong analytical skills along with a strong technicalbackground in Delta's maintenance practices, organization, and procedures. + Candidates should be highly motivated, self-directed,proactive, and have the ability to work under pressure with time constraintswhile prioritizing multiple initiatives and tasks. + Candidates should possess strong and proven leadershipexperience and skills and the ability to provide an atmosphere in whichpersonnel are self-motivated to perform.

• Candidates should be able to develop both strategic andtactical plans that create a safety-conscious environment resulting in employeesafety and well-being. + Quality/Control or Quality Assurance experience.

Benefits

and Perks to Help You Keep Climbing Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process.

To request a reasonable accommodation, please click here