Job description
Resident Relations & Community Experience
- Lead reputation management initiatives across review platforms and internal feedback channels.
- Mediate and resolve resident complaints with empathy and professionalism.
- Coordinate mutual terminations in accordance with company and legal standards.
- Identify resident needs during crisis management efforts, collaborating with leadership and emergency services.
- Oversee resident insurance compliance and follow-up efforts.
- Organize and execute resident events to build community engagement #We. Are. Cardinal