Job description
• Handle inbound customer inquiries and outbound sales calls to generate and qualify leads.
- Manage and process sales orders, quotations, and pricing requests through SAP.
- Maintain accurate customer and order data in SAP and CRM systems.
- Collaborate with field sales, customer service, and logistics teams to ensure smooth sales operations and customer satisfaction.
- Follow up on leads, nurture opportunities, and close smaller-scale deals.
- Prepare sales reports and dashboards using SAP and Excel/BI tools.
- Identify upselling or cross-selling opportunities based on customer needs and account history.
- Provide product and service information to customers to support their decision-making process.
- Resolve customer issues and escalate complex matters to the appropriate department.
- Monitor and maintain sales pipeline in CRM.
Requirements
- Proven experience (0 to 3 years) in an inside sales or sales support role.
- Strong working knowledge of SAP ERP, Signavio (SD module preferred).
- Proficiency with CRM systems (e.g., Salesforce, HubSpot, SAP C4C).
- Excellent communication and interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively.
- Strong attention to detail and problem-solving skills.
Preferred Qualifications
- Experience in [industry, e.g., manufacturing, technology, pharmaceuticals].
- Bachelor’s degree in Business, Marketing, or related field.
- Familiarity with sales performance metrics and KPIs.
- Intermediate to advanced Excel skills.