GenAI Contact Center Solutions Engineer (Python, AWS)

Key Requirements:

• 8+ Yrs of overall experience
• Strong / Advanced level Development skills in Python
• Hands-on experience in AWS Services (e.g., Lambda, S3, Sagemaker, Bedrock, Amazon Connect etc.)
• AI, GenAI, Agentic AI exposure / experience on AWS Essential Skills:
• Bachelor’s degree in computer science or a relevant field.
• 10+ years of experience building large-scale, multi-tier distributed software systems.
• Hands on experience in cloud technologies, particularly AWS services.
• Hands-on expertise with Python, Lambda functions, APIs, LLM Models, Java.
• Experience with DevOps culture, tools, and best practices (e.g.
• Bitbucket, Ansible, Jenkins, CDD).
• Strong communication skills, able to articulate complex technical concepts to both technical and non-technical stakeholders.
• Ability to work and collaborate with cross-functional teams across multiple locations.
• Strong problem-solving abilities and analytical skills with a keen eye for detail and the ability to assess alternatives, risks, and benefits.
• Demonstrates agility in learning and implementing cutting-edge technologies across diverse tech stacks. Role Description:
• Contact Centre Innovation & GenAI
• This role offers an exciting opportunity to shape the future of Customers contact center technology and drive innovation on a global scale.
• The successful candidate will play a pivotal role in transforming our engineering practices and delivering cutting-edge solutions that enhance our clients experience and operational efficiency.
• We are looking for an experienced and high-performing Full-Stack Software Engineer with at least 10 years of software development experience.
• This role will be instrumental in driving innovation, implementing cloud capabilities, and building GenAI solutions across our contact centers in Canada, Asia, and the US.
• The ideal candidate has a passion for cutting-edge technologies and a proven track record of building large-scale, complex software systems. Role and Responsibilities
• Participate in the design, development, and rollout of foundational cloud capabilities.
• Collaborate with cross-functional teams to implement key software delivery, cloud, GenAI, and DevOps processes.
• Create and maintain technical design artifacts that describe application functionality, solution designs, data models, interfaces, and integrations.
• Contribute and/or adopt global software engineering re-usable best practice processes. Additional Comments: Eligibility for Reliability Status Clearance is nice to have.