Automotive Service Advisor

Service Advisor – Ford Experience Required About Us Robert Horne Ford is a growing dealership in Apache Junction, Arizona, with a fast-paced, energetic, and team-oriented culture. We believe in creating an environment where teamwork, innovation, and personal development thrive. Our team members' passion, commitment, and dedication to excellence have made Horne Auto Group a leader in the automotive industry.

If you're looking for a dealership that values hard work, rewards performance, and provides an opportunity to build a successful career, we'd love to hear from you. Our Work Environment Fast-paced Friendly team atmosphere Fun and supportive culture Performance-driven with excellent earning potential Service Advisor We are seeking an experienced Service Advisor to deliver exceptional customer service while helping customers maintain and repair their vehicles.

The ideal candidate is highly motivated, organized, customer-focused, and thrives in a busy dealership environment.

Requirements

Minimum of 2+ years of Ford Service Advisor experience (required) Excellent customer service and communication skills Strong organizational and multitasking abilities Positive attitude with a strong work ethic Diligent, self-motivated, and driven to succeed Hustle mentality with a desire to maximize earning potential Compensation $10,000–$12,000+ per month Commission is based on total sales—not gross profit—providing excellent earning potential for top performers.

Responsibilities

Greet customers and accurately assess their vehicle service needs. Communicate repair recommendations clearly and professionally. Coordinate with technicians to ensure accurate diagnoses and timely repairs. Provide customers with repair estimates and expected completion times. Answer customer phone calls, emails, and questions regarding their vehicles and service.

Ensure all repair orders and service documentation are completed accurately. Verify vehicles are completed on time and ready for customer pickup. Follow up with customers to ensure complete satisfaction with their service experience. Explain recommended maintenance, warranties, and available protection plans. Deliver an outstanding customer experience from check-in through vehicle delivery.

If you're an experienced Ford Service Advisor who brings a positive attitude, strong work ethic, and the drive to excel, we want you on our team. Join Robert Horne Ford and become part of a dealership that recognizes and rewards top performers.