Job description
- As E-Commerce system operational engineer, Provide day-to-day support to ensure smooth running of the e-Commerce and Post-sales business systems.
- Investigate and diagnose relevant system problems and resolve it independently.
- Coordinate engineers across different teams to offer solutions.
- Create/track/close incidents or problem related to business systems using IT service management tools.
- Summarize work and analyze operational data within a required period for the continual working improvement.
- Establish knowledge database, maintain and update technical support documentation.