Job description
Location: Pine Brook, NJ | Travel: Up to 25% (Domestic & International) About the Role IPCO-NAFTA is seeking a Service Manager to lead our Technical Service Department and build a proactive, customer-focused culture. This role oversees installation, maintenance, and repair operations while ensuring safety, quality, and financial targets are met across the NAFTA region.
Key Responsibilities
- Lead and develop a proactive service team
- Manage budgets, payroll, and service contracts
- Oversee safety compliance and quality audits
- Recruit, train, and schedule service personnel
- Support technical troubleshooting and customer presentations Qualifications
- Bachelor’s degree in engineering or equivalent experience
- 7-10 years in technical service management (rotating equipment preferred)
- Strong mechanical aptitude; welding experience a plus
- Proven leadership and communication skills Benefits Snapshot
- Health & Wellness: Comprehensive Health Coverage for You & Your Family
- Because Peace of Mind Matters (multiple medical plan options, dental & vision coverage, telehealth access)
- Company-Paid Coverage: Life insurance, short/long-term disability, FSA & HSA with company contributions
- Financial Future: 401(k) with match + 5% profit sharing, access to financial advisors
- Time Off & Flexibility: PTO starting at 15 days, paid holidays, parental & bereavement leave, hybrid options
- Career & Culture: Tuition reimbursement, professional development programs, recognition events, flexible schedules Apply today: Send your resume to wendy.juarez@ipco.com