Sr. Manager, Digital Content

Job Description Key Responsibilities

• Lead end-to-end governance of content agencies, ensuring alignment with strategic priorities and operational excellence
• Establish and implement standardized KPIs (e.g., quality, turnaround time, cost efficiency, compliance), in alignment with global agency scorecards
• Drive agency consolidation and vendor optimization, in line with global agency framework and local needs
• Monitor agency performance and lead regular reviews to ensure continuous improvement
• Collaborate with Procurement, BU Marketing, and Medical teams to ensure effective cross-functional alignment
• Explore and assess agency capabilities in GenAI/AIGC use cases across content creation, optimization, and localization
• Identify capability gaps and upskill or onboard agencies to build future-ready AI-enabled content capabilities
• Partner with global and local stakeholders to pilot, scale, and embed GenAI capabilities into business workflows
• Lead change management efforts to drive adoption of new processes, tools, and ways of working Requirements - 8+ years of experience in content operations, marketing excellence, or digital transformation, preferably in the pharmaceutical/healthcare industry
• Experience in agency management and governance, including performance management and vendor optimization is preferred
• Strong understanding of content lifecycle processes, regulatory/compliance requirements, and cross-functional workflows
• Experience to GenAI / AI-driven content solutions is preferred.
• Demonstrated ability to drive transformation initiatives with measurable impact
• Excellent stakeholder management and influencing skills across functions and seniority levels
• Ability to work in a fast-paced, matrixed environment and manage multiple priorities Required Skills: Cost Efficiency, Digital Transformation, Global Partnerships, Marketing, Marketing Management, Measurement Analysis, Product Marketing, Program Management, Regulatory Compliance, Regulatory Requirements, Stakeholder Buy-In, Stakeholder Engagement, Stakeholder Management, Standards Compliance, Strategic Management, Strategic Planning Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: No Travel Required Flexible Work Arrangements: Not Applicable Shift: Not Indicated Valid Driving License: No Hazardous Material(s): NA Job Posting End Date: 09/30/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.