Quality Ambassador Team Leader

The Quality Ambassador Team Leader is responsible for protecting and enhancing the company's image and reputation at Customer locations by supervising the on-site Customer Quality Ambassador team and monitoring company performance against Customer expectations. This role acts as the primary liaison between the Customer, the on-site Quality Ambassadors, and the local manufacturing plants, driving timely resolution of quality concerns.

The Team Leader ensures that customer-specific requirements (CSRs) are fully understood, documented, and communicated across the organization, and that the Quality Ambassador team represents the company professionally and effectively at all times.