Job description
Who we are Founded in 1978, Al Marwan Group is a diversified organization serving the construction, heavy machinery, Oil & Gas, real estate, developments and Hospitality sectors across the GCC. The Group operates through multiple business units and subsidiaries, delivering integrated solutions supported by strong operational expertise and a well-established regional presence.
Job Summary
Lead and manage the heavy truck service operations, ensuring excellent after-sales support, customer satisfaction, and smooth service processes.
Key Responsibilities
The key duties and responsibilities of the Senior Service Manager include, but are not limited to: Oversee the service team to deliver high-quality support to clients. Coordinate service schedules and ensure timely resolution of issues. Build and maintain strong relationships with customers. Monitor service performance and implement improvements.
Required Skills
& Qualifications Proven experience in heavy truck or commercial vehicle service management. Strong leadership and team management skills. Excellent customer service and problem-solving abilities. Technical knowledge of heavy truck systems preferred.