IT Service Management Representative

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills : Asset Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Key Responsibilities: The person should have the below skills

• Service. Now Development Develop and customize ITAM applications within Service. Now Configure: Hardware Asset Management (HAM) Software Asset Management (SAM) CMDB Discovery Service Catalog Create workflows, Flow Designer automations, business rules, UI policies, client scripts, and integrations Build custom dashboards, reports, and KPIs Technical Skills Strong experience in Service. Now development Experience with: ITAM SAM Pro HAM Pro CMDB Discovery Integration Hub JavaScript knowledge REST/SOAP API integration experience SQL/database understanding Familiarity with Agile/Scrum methodology Service. Now Expertise Business Rules Script Includes Flow Designer Additional Information:
• The candidate should have minimum 3 years of experience in Asset Management.
• This position is based at our Bengaluru office.
• A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.