Manager - Program Management, College Operations

Work Timings: 7:00 AM – 4:00 PM (Flexible shift when working from Andheri) Working Days: Monday to Friday (1st & 3rd Saturdays working) Work Mode: 100% On-site Location: Designated Partner Colleges & IIDE Andheri Campus About IIDE: IIDE is India’s leading digital business school, offering industry-relevant programs in digital marketing, AI, and business.

With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today’s digital-first world. Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support.

With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.

About the Role

As the Manager – College Operations & Student Success at Mumbai, you will play a pivotal role in driving operational excellence, academic outcomes, and student success across a portfolio of designated partner colleges. This leadership role involves overseeing portfolio performance, managing cross-functional coordination, strengthening institutional partnerships, and ensuring seamless academic and operational delivery while maintaining high standards of student experience and brand representation.

You will lead and develop on-ground teams, collaborate with internal stakeholders, and drive measurable impact across academic quality, examinations, placements support, and portfolio growth. What You’ll Do: ● Portfolio Performance & Outcome Accountability: ○ Own end-to-end performance across assigned colleges covering academics, examinations, student success, placements support, and operations.

○ Set and govern benchmarks for pass rates, retention, engagement, placement readiness, and student satisfaction. ○ Use portfolio-level data to identify trends, risks, and systemic gaps, driving corrective interventions through teams. ○ Ensure consistency in program standards, student experience, and brand representation across colleges.

○ Report portfolio health to senior leadership with structured insights, accuracy, and clear recommendations. ● Leadership, Talent Strategy & Accountability: ○ Lead, coach, and develop on-ground college teams with clear accountability for outcomes. ○ Define performance expectations, role ownership, and growth pathways.

○ Conduct regular performance reviews, feedback conversations, and capability-building discussions. ○ Identify skill gaps and drive targeted training, coaching, or role realignment. ○ Hire and onboard team members as the portfolio scales, ensuring readiness and cultural alignment. ○ Create, refine, and enforce SOPs and operating rhythms to drive consistency, accountability, and scalability across college operations.

● Institutional Partnerships & Portfolio Growth: ○ Own senior-level relationships with Principals, HODs, Deans, and administrative leadership. ○ Lead structured review conversations on academic outcomes, examination performance, student success, and partnership health. ○ Represent IIDE in high-stakes discussions, ensuring trust, accountability, and long-term alignment.

○ Identify opportunities for portfolio expansion, new batches, and program growth. ○ Collaborate with admissions, marketing, academic, and placements teams to support growth across assigned colleges. ● Academic Quality, Examinations & Student Success: ○ Govern academic quality across colleges including trainer effectiveness, content delivery, and batch performance.

○ Own examination readiness and outcome governance, ensuring timely planning, coordination, compliance, and smooth execution. ○ Review academic, examination, and student success data to identify quality risks and preparedness gaps. ○ Ensure timely interventions for at-risk students, batches, or colleges. ○ Champion a strong student success culture through engagement, industry exposure, and community initiatives.

● Placements Enablement & Outcome Support: ○ Partner with central placements and career services teams to support placement readiness across colleges. ○ Ensure academic alignment, engagement initiatives, and operational coordination to enable strong placement outcomes. ○ Track and review placement-related metrics at a portfolio level including readiness, participation, and outcomes.

○ Work with college leadership to resolve structural or operational barriers impacting placement outcomes. ○ Act as the college-facing escalation and governance owner for placement-related challenges. ● Additional Duties: ○ Drive operational excellence and continuous improvement initiatives across partner college operations.

○ Ensure alignment between internal teams and partner colleges for seamless program execution and student success. ○ Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.

Who You Are

● Must-Have: ○ 5-10 years of experience in education operations, academic programs, student success, or related domains. ○ Proven experience managing multiple colleges, campuses, or large-scale education programs. ○ Strong people leadership experience with demonstrated ownership of outcomes. ○ Strong stakeholder management skills with experience engaging senior institutional stakeholders.

○ Data-driven mindset with strong analytical, communication, and problem-solving abilities. ○ Ability to balance strategic thinking with hands-on execution. ● Should Have: ○ Experience driving operational excellence, SOP implementation, and scalable education processes. ○ Exposure to academic governance, examinations management, student engagement, and placement enablement.

○ Ability to manage complex stakeholder conversations and navigate institutional partnerships effectively. ○ Strong cross-functional collaboration skills across admissions, academics, marketing, and placements teams. ● Nice to Have: ○ MBA / PGDM or equivalent postgraduate qualification. ○ Experience working in high-growth education environments or Ed.

Tech ecosystems. ○ Based in Mumbai or open to frequent travel across partner college locations. Why Join IIDE? ● Work with one of India’s fastest-growing digital education brands. ● Lead high-impact partnerships across reputed colleges and institutions. ● Drive meaningful student success and academic outcomes at scale.

● Collaborate with cross-functional teams in a high-growth, dynamic environment. ● Opportunity to shape institutional excellence and portfolio growth. Who You’ll Thrive As You’re someone who: ● Takes ownership and thrives in outcome-driven environments. ● Is highly structured, analytical, and operationally strong. ● Builds trusted relationships with senior stakeholders and institutional leaders.

● Enjoys mentoring teams and driving accountability. ● Can seamlessly switch between strategic thinking and hands-on execution. ● Is passionate about education, student success, and building scalable impact.