Job description
As a Team Lead – Service Management, you will: Coordinate and oversee the planning, execution, and delivery of development tasks performed by the supplier’s teams. Act as the primary interface between development teams and customer technical/project stakeholders. Facilitate status updates, planning meetings, and technical alignment sessions with customers and other service providers.
Ensure all development activities adhere to agreed timelines, scope, and quality standards. Identify, track, and manage risks, impediments, and dependencies impacting development progress. Drive continuous improvement in collaboration practices, development processes, and technical integration with the customer environment.
Ensure onboarding and enablement of new developers to project context, tools, and methodologies. Maintain alignment with the customer’s architectural guidelines, security requirements, and coding standards. What You Bring to the Table: 6–8 years of experience in leading multi-disciplinary development teams in complex environments, ideally in cloud-native or infrastructure projects.
Strong understanding of Agile methodologies and modern software development lifecycles. Proven experience coordinating distributed teams and stakeholders across organizational boundaries. Technical familiarity with relevant project technologies (e.g., Kubernetes, Go, cloud infrastructure). Proficiency in project coordination tools such as Jira, Confluence, and GitHub.
Strong communication skills, both written and verbal, in English. Experience in stakeholder management, escalation handling, and expectation management. Optional but beneficial: Certifications in project management (e.g., Scrum Master, SAFe, PMP). You should possess the ability to: Lead development teams effectively across multiple service streams.
Manage priorities, deadlines, and escalations in a structured and transparent manner. Collaborate with technical and project stakeholders to align on objectives, timelines, and integration requirements. Proactively identify impediments and facilitate smooth knowledge exchange between teams. Drive operational and technical collaboration to ensure high-quality service delivery.
What We Bring to the Table: Opportunity to lead multi-disciplinary development teams in complex, cloud-native or infrastructure projects. Exposure to end-to-end service management processes, technical coordination, and team leadership. A collaborative and structured environment focused on quality, continuous improvement, and professional growth.
Opportunities to contribute to technical architecture, process optimization, and stakeholder management. Let’s Connect Want to discuss this opportunity in more detail? Feel free to reach out. Recruiter: Hari Sankar R Phone: +31 20 369 0609 ; Extn : 132 Email: harisankar.r@stafide.nl LinkedIn: https://www.linkedin.com/in/harisankar753/