Senior Executive – Customer Success (BGV Services)

Job Title: Senior Executive – Customer Success (BGV Services) Experience: 3–5 Years Location: Chennai, India About Us Verifitech India Info Pvt Ltd is a leading Background Verification (BGV) and HR Services provider, enabling organizations to make confident and informed hiring decisions. We are looking for a Senior Executive – Customer Success to manage client relationships and ensure seamless service delivery.

Key Responsibilities

• Client Relationship Management: Act as the primary point of contact for clients, addressing queries and ensuring satisfaction.
• Onboarding & Implementation: Support new clients onboarding, explaining processes, timelines, and requirements clearly.
• Service Delivery Oversight: Monitor end-to-end BGV processes to ensure accuracy, quality, and timely delivery.
• Issue Resolution: Handle client escalations promptly, working with internal teams for effective resolution.
• Performance Reporting: Share periodic updates, reports, and insights with clients to maintain transparency.
• Cross-sell & Upsell Support: Collaborate with business development teams to identify opportunities for service expansion.
• Relationship Building: Conduct regular review meetings with clients to build long-term partnerships.

Requirements

• 3–5 years of experience in Customer Success / Client Servicing roles within BGV or HR services.
• Strong communication, relationship management, and problem-solving skills.
• Proficiency in MS Office and basic CRM tools.
• Ability to manage multiple clients and deadlines efficiently.
• Customer-oriented mindset with a focus on service excellence.

Benefits

• Competitive salary with performance incentives.
• Opportunities for professional growth and career advancement.
• Exposure to top corporate clients and HR industry practices.