Customer Service and Sales Coordinator - Maritime Logistics

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Position Purpose: Provide support to the Maritime Logistics Manager to drive business growth, efficiency, and overall profitability. Deliver exceptional service standards to customers to maximize client satisfaction and retention.

Proactively identify and capitalize on sales opportunities to increase top-line revenue for the ML division. Maintain high accuracy and timeliness in handling all import/export shipping documentation and operational problem-solving. Continuously develop maritime logistics knowledge, skills, and industry expertise. Interrelations: Direct Report: Maritime Logistics Manager Team: Maritime Logistics Team Key Stakeholders: Clients, Shipping Lines, Freight Forwarders, Logistics Providers, Internal Operations, Transport Companies, Customs Brokers, and Overseas Agents.

Formal Authority: Authorized to execute operational and administrative duties within the established guidelines, instructions, and policies set for the position. Main Responsibilities: Operational & Customer Service Handle end-to-end import and export documentation and related operational reports accurately and timely Process bookings, issue booking confirmations, maintain accurate records, and manage schedules effectively.

Actively monitor shipment progress and provide regular, timely status updates to all relevant parties. Act as the primary point of contact for inquiries, ensuring prompt, professional, and high-quality service. Adhere strictly to Standard Operating Procedures (SOPs), company policies, and quality standards to deliver continuous value to customers.

Commercial & Sales Support Assist the Maritime Logistics Manager in tracking sales activities to drive business growth and achieve targets. Coordinate with customers regarding freight inquiries, follow up on sales leads, and assist in securing new business opportunities. Assist in building and maintaining positive relationships with carriers and suppliers to support space allocations and smooth booking arrangements.

Compile, prepare, and submit sales reports, marketing data, and operational concerns to managers Billing & Financial Administration Prepare invoices, monitor billing expenses, and send them promptly to customers. Follow up on outstanding payments against issued invoices to ensure timely collection. Close job files accurately and ensure timely billing to customers, overseas agents, and vendors.

Quality, Health, Safety, and Environment (HSE) Participate actively in workplace risk assessments and help foster a proactive safety culture. Complete required Health, Safety, and Environment (HSE) training and maintain necessary certifications. Follow safe working procedures and utilize Personal Protective Equipment (PPE) when required.

Inspect equipment and work areas regularly to identify and eliminate potential hazards. Report all accidents, incidents, near-misses, injuries, and safety non-compliance issues according to internal procedures.

Qualifications

& Requirements: Experience: 0–3 years of experience in Logistics Service Providers, Freight Forwarding or Shipping Line Fresh graduates are welcome to apply.

Education

Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration, or a related field. Language Skills: Fair to good command of spoken and written English. Strong customer service mindset with excellent interpersonal and communication skills. Proactive, highly organized, detail-oriented, and responsible.

Positive attitude with a willingness to learn and adapt to new challenges. Strong coordination skills with the ability to work effectively under pressure and meet tight deadlines. Excellent team player capable of collaborating across multiple departments and external partners. Core Values Alignment: Demonstrates Accountability, Bravery, Curiosity, and Sustainability.

What we offer

Competitive base salary and annual leave Provident Fund Group Health and Accident Insurance Annual Health Check-up Hybrid work arrangement ( 4 days on-site, 1 day work-from-home), subject to manager approval. #WPS