Job description
Job Title: Call Center Customer Service Agent Key Skills: Customer Service, English B2 (Conversational), Call Handling, Data Entry, Problem Solving Experience: +3 years in Call Center or Customer Service) Location: Mexico City (Paseo de la Reforma) Schedule: 6:00 AM – 4:00 PM (CDMX Time)
We are hiring a **Call Center Customer Service Agent **to join our team in Mexico City.
This position is onsite only and requires English B2 (conversational level). Candidates must be based in Mexico City.
Key Responsibilities
- Handle inbound customer calls in a professional and courteous manner
- Communicate fluently in both English and Spanish
- Provide accurate information about banking products, services, and policies
- Resolve customer inquiries during the first interaction whenever possible
- Complete follow-ups within established timelines
- Maintain strict confidentiality and compliance with company policies
- Accurately input, update, and verify customer data in internal systems
- Complete required documentation and request forms
- Use internal systems for call tracking, troubleshooting, and data entry
- Educate customers on bank products, identifying upselling and cross-selling opportunities
- Suggest process improvements to enhance customer experience and productivity
- Stay updated on banking products, services, and procedures
- Perform additional assigned duties
Required Skills & Qualifications
- High school diploma or equivalent
- English level B2 (conversational) required
- Basic computer skills and data entry ability
- Excellent communication skills and phone etiquette
- Strong problem-solving skills and customer-focused mindset
- Ability to work in a fast-paced onsite environment
Preferred Skills
- Previous experience in customer service or call center roles
- Knowledge of banking products and processes
Posted On: 29-06-2026