Job description
Workster is partnering with a global leader in customer experience to recruit Dutch-speaking Customer Service Advisors for a project focused on innovative tech gadgets and social media platforms. Based on-site in Porto, this role is ideal for service-oriented individuals who enjoy solving customer issues and working in a fast-paced, tech-savvy environment.
Your Role
Respond to customer inquiries via email and chat with clarity and professionalism Support users with technical questions, troubleshooting, and product-related issues Follow standard operating procedures (SOPs) and escalate complex cases when needed Maintain service quality by meeting SLAs, accuracy, and communication standards Participate in ongoing training, feedback sessions, and performance reviews Adapt to evolving tools and procedures in a fast-paced digital environment Your Qualifications Native or near-native Dutch (C2) and English at B2 level Excellent written communication skills and ability to handle multiple chats/tickets Experience in tech support, social media, or digital advertising is an asset Ability to understand and troubleshoot complex product inquiries Strong adaptability, flexibility, and attention to detail Minimum availability for a 6-month contract, with shift flexibility Willing to work rotative shifts (including weekends) The Offer Full-time, on-site role in vibrant Porto Access to private health insurance from day 1 (NIF & NISS required) Shared accommodation option for international hires (up to 12 months) Travel reimbursement up to €400 after 6 months of employment Modern workspace, continuous training, and a multicultural team culture Opportunity to grow in a future-forward tech environment supporting global users