Clinical Clerical Medical Assistant Ambulatory Harrison

Overview

The Surgical Services Medical Assistant is responsible for registering patients on arrival, room assignments, gathering data, making next day charts, and for a variety of clinical and supportive tasks and provides basic patient care under the direction of the Registered Nurse. This individual ensures that all practices are followed to maintain excellent records for all cases booked.

The Surgical Services Medical Assistant demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation.

Responsibilities

Models Covenant’s Mission, Vision and WE CARE Values of Extraordinary Care for Every Generation. The Ambulatory CCMA has clinical contact with patients when assigned to the desk and helps with hands-on patient care when assigned to assist RNs with patient care. Use excellent customer service skills to greet and service patients.

Moves outpatients through the registration/ordering process in a timely, professional manner. Assist patients in the completion of hospital forms. Prepare charts for the technical staff. Clean rooms, carts and equipment. Navigates downtime process for Ambulatory Department. Performs vital signs, measures height, weight, and other data as requested.

Ambulates, transports and positions patients with proper body mechanics, applying or utilizing special equipment as necessary. Collects urine specimens, measures Foley and wound drainage output as needed per RN direction Changes unoccupied beds, cleans rooms, performs dressing and gowning and skin care. Assists patients with presurgical wipes, clips hair preoperatively, cleans carts and rooms between patients.

Maintains paperwork/documentation according to established protocols. Answers the telephone, using established telephone etiquette skills. Transfers phone inquiries appropriately. Faxes reports, using established protocols. Scan documents into patients EMR Ordering supplies Verifying charges Qualifications EDUCATION/EXPERIENCE: High School graduate.

Completion of Nurse Aide, Medical Assistant or Home Health Aide training program Medical Terminology experience in Surgical Services KNOWLEDGE/SKILLS/ABILITIES: Technical knowledge with Microsoft. Strong knowledge of scheduling and OR routines Current knowledge of physician privileges. Strong oral and writing communication skills.

Strong organization skills with attention to detail and highly motivated and self-directed. Ability to work independently and as a team. Ability to communicate positively with customers. Demonstrates sound judgment in difficult/sensitive situations. Consistently demonstrates confidentiality and adherence to HIPPA guidelines.

Must be able to sit and type for long periods of time. Must be able to work well with the public and able to be tactful in often hectic and stressful situations. Must be able to use the telephone for long periods of time. Communicates with patients and families in a professional, therapeutic, and courteous manner. Demonstrates excellent customer service.

Demonstrates awareness of legal issues in all aspects of patient care and unit function and maintains patient rights and confidentiality and actively supports risk management activities. WORKING CONDITIONS/PHYSICAL DEMANDS: Ability to maintain punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.

Constant sitting, talking, hearing, near vision, and midrange vision Frequent depth perception, visual accommodation, and color vision. Frequent lifting up to 25 lbs. Frequent sitting, lifting, carrying, pushing, pulling, twisting, reaching, handling, feeling, talking, hearing, near vision, midrange vision, far vision, depth perception, visual accommodation, color vision, and field of vision.

Occasional lifting up to 100 lbs. or more. Occasional standing, walking, twisting, reaching, feeling, and field of vision Why Work at Covenant HealthCare At Covenant HealthCare, we are united by a shared mission of providing Extraordinary Care for Every Generation. We foster a culture built on teamwork, excellence, accountability, respect, customer service, and enthusiasm, where every employee plays an important role in delivering patient-centered care and making a difference in our community.

Our benefits include: Comprehensive medical, dental, and vision coverage Retirement plans with employer match Paid time off to support work-life balance Employee wellness programs and mental health support Tuition reimbursement, university discounts, and professional development opportunities How to Apply Submit your resume and any required documents with your application.

A resume is required . Applicants will receive confirmation that their application has been received. Candidate updates will be provided via email, text message, or phone call. Models Covenant’s Mission, Vision and WE CARE Values of Extraordinary Care for Every Generation. The Ambulatory CCMA has clinical contact with patients when assigned to the desk and helps with hands-on patient care when assigned to assist RNs with patient care.

Use excellent customer service skills to greet and service patients. Moves outpatients through the registration/ordering process in a timely, professional manner. Assist patients in the completion of hospital forms. Prepare charts for the technical staff. Clean rooms, carts and equipment. Navigates downtime process for Ambulatory Department.

Performs vital signs, measures height, weight, and other data as requested. Ambulates, transports and positions patients with proper body mechanics, applying or utilizing special equipment as necessary. Collects urine specimens, measures Foley and wound drainage output as needed per RN direction Changes unoccupied beds, cleans rooms, performs dressing and gowning and skin care.

Assists patients with presurgical wipes, clips hair preoperatively, cleans carts and rooms between patients. Maintains paperwork/documentation according to established protocols. Answers the telephone, using established telephone etiquette skills. Transfers phone inquiries appropriately. Faxes reports, using established protocols.

Scan documents into patients EMR Ordering supplies Verifying charges EDUCATION/EXPERIENCE: High School graduate. Completion of Nurse Aide, Medical Assistant or Home Health Aide training program Medical Terminology experience in Surgical Services KNOWLEDGE/SKILLS/ABILITIES: Technical knowledge with Microsoft. Strong knowledge of scheduling and OR routines Current knowledge of physician privileges.

Strong oral and writing communication skills. Strong organization skills with attention to detail and highly motivated and self-directed. Ability to work independently and as a team. Ability to communicate positively with customers. Demonstrates sound judgment in difficult/sensitive situations. Consistently demonstrates confidentiality and adherence to HIPPA guidelines.

Must be able to sit and type for long periods of time. Must be able to work well with the public and able to be tactful in often hectic and stressful situations. Must be able to use the telephone for long periods of time. Communicates with patients and families in a professional, therapeutic, and courteous manner. Demonstrates excellent customer service.

Demonstrates awareness of legal issues in all aspects of patient care and unit function and maintains patient rights and confidentiality and actively supports risk management activities. WORKING CONDITIONS/PHYSICAL DEMANDS: Ability to maintain punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.

Constant sitting, talking, hearing, near vision, and midrange vision Frequent depth perception, visual accommodation, and color vision. Frequent lifting up to 25 lbs. Frequent sitting, lifting, carrying, pushing, pulling, twisting, reaching, handling, feeling, talking, hearing, near vision, midrange vision, far vision, depth perception, visual accommodation, color vision, and field of vision.

Occasional lifting up to 100 lbs. or more. Occasional standing, walking, twisting, reaching, feeling, and field of vision Why Work at Covenant HealthCare At Covenant HealthCare, we are united by a shared mission of providing Extraordinary Care for Every Generation. We foster a culture built on teamwork, excellence, accountability, respect, customer service, and enthusiasm, where every employee plays an important role in delivering patient-centered care and making a difference in our community.

Our benefits include: Comprehensive medical, dental, and vision coverage Retirement plans with employer match Paid time off to support work-life balance Employee wellness programs and mental health support Tuition reimbursement, university discounts, and professional development opportunities How to Apply Submit your resume and any required documents with your application.

A resume is required . Applicants will receive confirmation that their application has been received. Candidate updates will be provided via email, text message, or phone call.