General Manager

The General Manager is responsible for the overall leadership, profitability, and daily operations of the dealership. This position oversees all departments-including Sales, Finance & Insurance (F&I), Service, Parts, and Administration-to ensure exceptional customer satisfaction, employee development, and financial performance while maintaining the standards and values of John Jones Auto Group.

Responsibilities

• Direct and oversee all dealership operations.

• Develop and execute sales and profitability strategies.

• Lead, coach, and mentor department managers and staff.

• Monitor and improve new and used vehicle sales performance.

• Ensure outstanding customer service and maintain high CSI (Customer Satisfaction Index) scores.

• Manage dealership budgets, expenses, and financial performance.

• Review monthly financial statements and establish performance goals.

• Oversee inventory management and vehicle acquisition.

• Ensure compliance with manufacturer requirements, company policies, and state and federal regulations.

• Foster a positive workplace culture focused on accountability, teamwork, and continuous improvement.

• Recruit, hire, train, and retain high-performing employees.

• Build strong relationships with customers, community partners, and manufacturer representatives.

Qualifications

• 5-10+ years of automotive dealership management experience.

• Previous experience as a General Sales Manager, General Manager, or Dealer Principal preferred.

• Demonstrated success in increasing sales and profitability.

• Strong leadership, communication, and decision-making skills.

• Experience managing fixed operations (service and parts) and variable operations (sales and F&I).

• Ability to analyze financial reports and performance metrics.

• Knowledge of dealership management systems (DMS), CRM platforms, and inventory software.

• Valid driver's license with an acceptable driving record.

Preferred Skills

• Strategic planning and business development.

• Financial analysis and budgeting.

• Team leadership and employee development.

• Customer relationship management.

• Conflict resolution and negotiation.

• Process improvement and operational efficiency.

Performance Expectations

• Achieve sales and gross profit objectives.

• Increase customer satisfaction and retention.

• Maintain healthy inventory levels.

• Improve employee productivity and retention.

• Ensure regulatory and manufacturer compliance.

• Support continued growth of the dealership and John Jones Auto Group.

Benefits

• Competitive compensation with performance incentives.

• Health, dental, and vision insurance.

• 401(k) retirement plan.

• Paid time off.

• Employee discounts on vehicles, parts, and service.

• Ongoing training and professional development.