Bilingual (FR/EN) Customer service agents (Inbound-Outbound calls)

Following a quality training, your missions will be as follows: • Detecting our customers' needs in order to provide them with the right solution; • Developing the customer portfolio; • Marketing and promoting products (Internet, fixed and TV);• Ensure additional sales; • Being able to advise customers on services & products; • Being able to propose UPGRADE after identifying the customer's needs