Job description
JOB Requirement Details /Summary 8 - 12 years on Dynamics CRM (including Dynamics 365 CE Field service, which is a must ) Must have demonstrable experience in Functional Consulting on Dynamics 365 CRM in the role of Functional Consultant / Business Analyst in at least Two large, end-to-end large MSCRM implementations, that include complex functionality, more than one module of Dynamics 365 CRM (Sales / Service / Marketing / Field Service ) multiple integrations and multi-geo rollouts Must have thorough knowledge of and experience in implementing at least two modules of Dynamics 365 CRM, viz.
Sales / Service / Field Service / Marketing Excellent customer facing and documentation skills Should have demonstrable experience in conducting customer facing requirements workshops, JAD sessions, capture and documentation of User stories, building product backlog, conducting functional fit-gap analysis, authoring BRD / FSD and getting them signed-off by customers Must have some experience in modern workloads: Power platform: specially Power Automate and Power BI, experience in Power Apps in preferred Experience in Azure AI / ML, Azure IOT platform and Virtual Agent is high preferable Good team handling and customer facing skills.
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