Job description
Job Description Strong hands-on experience across the Service. Now platform, including ITSM, CSM, HRSD, and ITOM, delivering enterprise-grade configuration and customization aligned with platform best practices Proven experience delivering fresh/greenfield Service. Now implementations, establishing foundational data models, workflows, integrations, and core platform capabilities Ability to contribute to and support solution design and technical implementation, including development, configuration, unit testing, and deployment activities Experience participating in technical design discussions, code reviews, and end-to-end build delivery, ensuring scalable, high-quality, and maintainable solutions Strong problem-solving skills with the ability to translate business and functional requirements into effective technical solutions Demonstrated capability to mentor junior developers, provide technical guidance, and support day-to-day development execution without formal people-management responsibility Comfortable working in enterprise and consulting delivery environments, collaborating with architects, functional leads, and client stakeholders Certifications (Required / Preferred): Service.
Now Certified System Administrator (CSA) required; Certified Implementation Specialist (CIS) in ITSM, CSM, HRSD, and/or ITOM strongly preferred (multiple CIS certifications a plus).