Job description
Location: Mexico City, Mexico Experience: 2–4 years Type: Consultant, Permanent Department: Client Success & Operations About Us Qure.ai is a global healthtech company using artificial intelligence to improve disease detection and patient outcomes at scale. Our solutions are deployed across hospitals, diagnostic networks, and public health programs worldwide.
Today, our technology has impacted 40M+ lives across 105+ countries, deployed across 5,200+ sites, and powered by one of the world’s largest real-world medical imaging datasets. With 26 FDA-cleared indications, we are helping shape the future of AI-driven healthcare. The Opportunity This role sits at the intersection of client success, project coordination, and operational execution.
You will serve as the day-to-day anchor for client-facing programs driving communication, issue resolution, documentation, meeting support, and invoicing workflows to help deployments run smoothly across geographies. What You’ll Own & Drive Own day-to-day communication with client partners and manage project action items across channels and stakeholder groups.
Coordinate with on-ground teams, program teams, and administrative stakeholders to support deployment of Qure software. Drive timely resolution of client issues by liaising with Client IT, Program teams, and internal engineering teams. Create, track, and close tickets related to complaints, deployments, and engineering requests with proper client confirmation.
Run strong operating rhythms through meeting support, structured minutes, documentation upkeep, and internal status reporting. Partner with finance to ensure timely invoicing and closure of financial transactions, while staying comfortable with occasional domestic and international travel. What Success Looks Like In the first 6–12 months, you will: Build trusted day-to-day relationships with client partners and become the default operational point of contact for ongoing programs.
Establish clear communication cadences and action tracking across client, program, and internal teams. Improve turnaround time and follow-through on complaints, escalations, deployment asks, and engineering requests. Maintain clean, up-to-date documentation across client boards, tickets, and internal communication channels.
Ensure meeting outputs, minutes, and presentations are consistently produced at a high standard for internal and external coordination. Bring discipline to invoicing and financial follow-ups so operational execution translates into timely closure. Core Skills Required 2–4 years of experience in business operations, client success operations, project coordination, or a similar role.
Graduate in any discipline; healthcare industry exposure is a plus. Excellent written and verbal communication skills with the ability to coordinate across diverse stakeholders. Strong analytical thinking and problem-solving ability. Interest in technology products; experience in tech ops or client-facing operations is a bonus.
Process-oriented mindset with a strong bias for execution and getting things done. Ability to work effectively in cross-functional, cross-team environments and support distributed teams. Life at Qure
- Flexibility & Ownership o Hybrid work culture o Relocation support (where applicable) o Opportunity to work on global markets
- Growth & Learning o Learning and development allowance o High ownership and accelerated career growth
- Wellbeing o Comprehensive health insurance o Unlimited therapy sessions o Fitness & wellness allowance
- Culture & Community o Annual and team offsites Our Values
- Humble: Curious, open to feedback, and focused on team success over individual credit.
- Hungry: High ownership, relentless drive, and a constant push for better outcomes.
- Smart: Structured thinking with empathy, solving complex problems with clarity and strong collaboration.
Requirements
Project Management, English + Spanish, Past healthcare experience would be a plus