L1 Support Analyst with French Internship (6 months)

Societe Generale Global Solution Centre (SG GSC)** **acts as a business solutions center for Société Générale, one of the largest European financial groups. We provide high quality professional services in over 35 countries in various business areas - Finance & Accounting, HR, IT and Corporate Operations. Our mission is to be a partner of choice, valued for owning, transforming and innovating with best-in-class talent.

We are seeking to hire a talented student or graduate ready to develop their career, offering at the same time a wide variety of features such as expertise, challenging development opportunities in an international environment and the joy of a strong spirit.

What you will do

Operational tasks:

•User rights management (user profile creation/update/deletion);

•Handle tool functionality related questions received from users;

•Run and edit basic reports/extractions (experience to be gained in excel);

•Escalate any possible issue or tool bug to colleagues/concerned IT teams;

•Act as a buffer when a team member will leave the team of take medical leave (based on the knowledge acquired)

Administrative tasks such as:

•Improving the knowledge database by adapting existing procedures to a standard format/process mapping;

•Shifts planning, Agenda, Minutes of Meeting.