End User Computing (EUC) Engineer - Contract - Australia (Adelaide, Perth & Brisbane)

Urgent requirement for an End User Computing (EUC) Engineer

• Contract
• Australia (Adelaide, Perth & Brisbane) Requirements Provide end-user level IT support services at the Customer Offices (Adelaide, Perth & Brisbane). The role focuses on delivering onsite and remote support for end user devices and software, supporting IT activities, and ensuring a high-quality user experience under the supervision of the EUC Lead. Key Technical Skills:
• Desktop and laptop support
• Software installation and configuration
• Remote support tools (e.g., Team. Viewer, Remote Desktop, etc.)
• Basic network troubleshooting
• Active Directory (user account management, permissions)
• Device imaging and deployment tools (desirable)
• Strong troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
• Customer-focused approach with a service-oriented mindset
• Ability to prioritize tasks and manage multiple requests effectively
• Attention to detail and commitment to quality
• Ability to work independently under supervision
• Team collaboration and coordination skills, Adaptability in a dynamic IT environment Key Responsibilities:
• Handle and resolve end-user issues in a timely and professional manner
• Provide end-user services including troubleshooting, guidance, and technical assistance
• Deliver onsite break/fix support for hardware and software issues
• Coordinate with and escalate hardware-related issues to third-party service providers
• Provide remote support to users as required
• Diagnose and resolve laptop and desktop-related issues
• Deploy and install software on user workstations
• Deliver desk side (in-person) support to end users
• Install, configure, and maintain customer-owned end-user devices and software
• Maintain accurate records of incidents, service requests, and resolutions
• Support IS project activities as assigned by the EUC Lead, Ensure adherence to IT policies, procedures, and security standards Essential Qualification:
• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience). Relevant IT certifications (e.g., Microsoft, CompTIA A+, ITIL Foundation) are desirable Required Experience:
• 2–4 years of experience in an EUC, desktop support, or IT support role
• Experience providing onsite and remote technical support
• Hands-on experience with: o Windows operating systems (Windows 10/11) o Microsoft Office / Microsoft 365 applications o Hardware troubleshooting (laptops, desktops, peripherals)
• Experience with software deployment and endpoint configuration
• Familiarity with ticketing systems and IT service management processes; experience working with third-party vendors/service providers Duration: 06 Months and possible extension Eligibility: Australian/NZ Citizens/PR Holders only Email: jobs@hasthasolutions.com