Job description
Follow up with employees post-troubleshooting to ensure full restoration of IT system functionality and user satisfaction. Install, configure, and update hardware and software components based on organizational needs. Prioritize and manage multiple open technical issues simultaneously, ensuring timely resolution. Create and update technical documentation and service catalogs for software installations, hardware configurations, and issue resolution procedures.
Track and manage IT hardware inventory, ensuring availability and proper allocation. Diagnose and resolve network-related issues, including LAN, WLAN, CCTV, and IP telephony systems. Monitor network security and ensure antivirus updates.
Requirements
Bachelor’s degree in information technology, computer science, or a related field. 1-3 years of hands-on experience in IT support, including help desk operations, network administration, and hardware troubleshooting. Strong technical knowledge of Windows Server environments (MCSA certified) and computer networking (CCNA certified or equivalent).
Proficient in managing and supporting Antivirus, firewalls, and Microsoft Excellent communication and interpersonal skills, with a proven ability to troubleshoot and resolve issues remotely (via phone) and on-site. Good command of English, both written and verbal.