Vision Services Front Desk Receptionist I

Reporting to the Vision Services Site Coordinator, the Vision Services Front Desk Receptionist (Level I) is an essential member of the healthcare team and serves as the first point of contact for patients. This role provides excellent customer service while maintaining HIPAA compliance during all interactions, including greeting patients, answering calls, scheduling appointments, completing registrations, and addressing basic questions.

The Front Desk Receptionist ensures accurate patient and insurance information, supports efficient clinic operations, promotes a team-based care approach, and contributes to Quality Improvement initiatives through data collection, workflow enhancements, and efforts to improve patient outcomes and service excellence.