Job description
The Quick Commerce City Manager will lead and scale Amazon's quick commerce operations across Mumbai, driving operational excellence, customer satisfaction, and business growth in one of India's most dynamic markets.
Key Responsibilities
Operations Leadership Manage end-to-end quick commerce operations across multiple dark stores/fulfillment centers in Mumbai Drive operational metrics including Delivery on Time (DOT), Scale operations to handle 30K+ daily orders while maintaining service quality Oversee inventory management, order fulfillment, and last-mile delivery operations Network Management Launch and scale new store locations across Mumbai's key neighborhoods Optimize network capacity and route planning for efficient delivery Manage relationships with delivery service providers (DSPs) and Flex partners Ensure compliance with scan accuracy, routing adherence, and quality standards Performance & Analytics Monitor and improve key performance indicators: DOT >95%, OTP, customer experience metrics Analyze operational data to identify bottlenecks and improvement opportunities Drive continuous improvement initiatives to reduce defects and delivery delays Prepare and present weekly business reviews (WBRs) with actionable insights Team Leadership Build, mentor, and develop high-performing operations teams Foster a culture of ownership, innovation, and customer obsession Manage cross-functional collaboration with supply chain, logistics, and business teams Drive associate engagement and operational excellence Customer Experience Ensure exceptional customer experience with fast, reliable deliveries Manage post-SLAM delivery success and reduce non-delivery incidents Address customer escalations and implement corrective actions Drive initiatives to improve Net Promoter Score (NPS) Required Qualifications Experience 5-8 years of operations management experience, preferably in e-commerce, logistics, or quick commerce Proven track record of scaling operations and managing large teams Experience managing 20K+ daily shipments across multiple sites Strong background in last-mile delivery operations Skills & Competencies Data-driven decision making with strong analytical skills Excellent stakeholder management and communication abilities Ability to thrive in fast-paced, ambiguous environments Strong problem-solving and process improvement capabilities Proficiency in operational metrics and business intelligence tools Education Bachelor's degree in Engineering, Business, or related field MBA or equivalent advanced degree preferred Success Metrics Delivery on Time (DOT) >95% Order volume growth and network expansion Customer satisfaction scores Operational cost efficiency Team retention and development - 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 1+ years of performance metrics, process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.