Hotel Guest Experience Manager - Elysee New York

Elysee New York is seeking an experienced, intuitive, and highly visible Guest Relations Manager to help shape and lead the hotel’s personalized guest experience. This is more than a traditional guest-services management position. Reporting to the Director of Operations, the Guest Relations Manager will serve as a gracious host, service-recovery leader, cultural ambassador, and guardian of the Elysee New York guest journey. The Guest Relations Manager will lead the Guest Relations team while partnering closely with Front Office, Concierge, Housekeeping, Food and Beverage, Engineering, Security, Sales, and other departments to ensure that every stage of the guest experience feels seamless, thoughtful, and highly personalized.