Job description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Senior Technical Lead serves as a bridge between system architecture and hands-on development, responsible for both designing technical solutions and guiding their implementation on our e.
things cloud platform. Working collaboratively with Software Architects and Product Management, you will translate business requirements into detailed technical designs while leading development teams through implementation. Through a combination of architectural thinking and practical development expertise, you will ensure that complex features are delivered with both technical excellence and alignment to broader system design principles.
The role will focus on the following key areas: Technical Design Mentoring & Guidance Quality Assurance Best Practices Key Responsibilities Responsibilities of the Senior Technical Lead will include but are not limited to: Technical Design & Architecture
- Design detailed technical solutions for complex features and system components within the broader architectural framework
- Collaborate with Software Architects to refine high-level designs and ensure consistency with platform architecture
- Create technical specifications, component designs, and implementation roadmaps for development teams
- Evaluate and recommend technology choices, third-party integrations, and implementation approaches
- Participate in architectural reviews and contribute to platform evolution discussions Development Leadership & Implementation
- Lead by example through hands-on development of critical components and complex technical challenges
- Provide technical guidance and mentorship to 2-3 developers, fostering their growth in both coding and design thinking
- Break down architectural designs into implementable development tasks and user stories
- Conduct comprehensive code reviews focusing on both quality and architectural alignment
- Drive technical decision-making at the feature level while ensuring broader system consistency Platform Expertise & Solution Delivery
- Develop and maintain deep expertise in the e.things platform architecture, data flows, and integration patterns
- Guide teams in implementing scalable, maintainable solutions that align with platform principles
- Identify technical risks, dependencies, and integration challenges early in the development process
- Ensure robust error handling, monitoring, and performance optimization across delivered solutions
- Champion best practices in development, testing, and deployment workflows Stakeholder Collaboration & Technical Communication
- Work closely with Business Analysts and Product Management to understand requirements and provide technical feasibility assessments
- Collaborate with Software Architects to validate approaches and seek guidance on complex design decisions
- Facilitate technical discussions between development teams, architecture, and product stakeholders
- Participate in customer meetings when required to understand technical requirements and constraints
- Communicate technical concepts effectively to both technical and non-technical audiences Join the A-Team and experience the A-Life!