Team Lead – Operations (BGV Services)

Job Title: Team Lead – Operations (BGV Services) Experience: 5+ Years Location: Chennai, India About Us Verifitech India Info Pvt Ltd is a trusted Background Verification (BGV) and HR Services company, providing end-to-end solutions to help businesses make informed hiring decisions. We are looking for a Team Lead – Operations with strong leadership and process management skills to manage our BGV operations team.

Key Responsibilities

• Team Management: Lead and mentor a team of BGV executives to ensure productivity and quality standards.
• Process Management: Oversee end-to-end background verification operations, including data collection, validation, and reporting.
• Client Coordination: Collaborate with clients to understand requirements, provide timely updates, and resolve escalations.
• Quality & Compliance: Ensure adherence to company policies, SLAs, and compliance regulations.
• Performance Monitoring: Track team performance, prepare daily/weekly reports, and drive process improvements.
• Training & Development: Conduct training sessions to enhance team skills and knowledge.
• Cross-functional Collaboration: Coordinate with sales, customer success, and technology teams for seamless operations.

Requirements

• Minimum 5+ years of experience in BGV Services or HR Operations with at least 2+ years in a team lead role.
• Strong leadership, people management, and problem-solving skills.
• Excellent communication and client relationship management abilities.
• Proficiency in MS Office and familiarity with BGV tools/software preferred.
• Ability to handle tight deadlines and deliver consistent results.

Benefits

• Competitive salary package with performance incentives.
• Career growth opportunities in a rapidly growing BGV services organization.
• Exposure to top corporate clients and industry best practices.