Job description
We are searching for our client, a global Hotels company, a Reservation Agent to join their business in Saudi Arabia. Position Title: Reservation Agent Position Type Permanent Start Date: ASAP Location: Riyadh, Saudi Arabia - onsite work Contact: Davor Molnar | +49(0)8923889863 Description The Reservations Agent is responsible for handling guest reservations efficiently and accurately, providing excellent customer service, and supporting the reservations team in achieving departmental goals.
This role requires attention to detail, strong communication skills, and the ability to represent the hotel’s values in every guest interaction.
Responsibilities
Receive and process guest reservations accurately via phone, email, online channels, or in person. Provide prompt, professional, and personalized service to guests, ensuring all requests are handled efficiently. Update and maintain reservation records in the property management system (PMS) accurately. Communicate with Front Office, Sales, and Revenue teams regarding bookings, special requests, availability.
Assist in managing reservation workflows, including cancellations, modifications, and no-shows. Resolve guest inquiries or issues promptly, escalating to the Reservations Supervisor or Manager when necessary. Embrace and practice the hotel’s legacy values and competencies in all guest and team interactions. Support team members in achieving departmental goals and maintaining high service standards.
For more details contact: sales(at)manningglobal.com Quoting reference: SA_MGDM_DCDE_ Or call Davor on: +49(0)8923889863 View our latest jobs: www.manningglobal.com Follow us on twitter: @Manning. Global If you know of anyone within your network who may also be interested in this position,would you please forward this ‘Email & Role’ to them.
Please note: That we do all we can to respond to all applications but if we have not contacted you within 2 days following your application - its likely we have not shortlisted your CV for the position. Manning Global cannot consider your application for this role if you are working for the customer we are recruiting for If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you.
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the originator of the message. Any views expressed in this message are those of the individual sender. Group Head Office Manning Global AG Hohenzollernstraße 60, 80801 Munich, Germany Sitz der Manning Global AG: München, HRB 170058 Amtsgericht München, Vorstandsvorsitz: Rachael Manning Munich (DE) – Dublin (IRE) – Liverpool (UK) – Zurich (CH)
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