Job description
The Engineer II at UCT plays a key role in driving customer quality management, process improvement, and compliance with ISO 9001 standards. This role leads investigations into customer complaints, develops and monitors CAPA, and validates corrective actions to ensure timely resolution. It supports customer audits, conducts internal and process audits, and collaborates with cross‑functional teams to enhance product quality and operational efficiency.
The Engineer II also manages calibration systems, non‑conformance controls, and quality records, contributing to continuous improvement initiatives. With strong analytical, problem‑solving, and communication skills, this role ensures reliable products, customer satisfaction, and operational excellence.