Customer Relations Officer

Job Description: Customer Relations Officer (Automotive Industry) Role Summary The CRO serves as the dealerships goodwill ambassador, ensuring customer satisfaction across sales and after-sales services. They act as the primary liaison between the company and its clients, resolving concerns, promoting loyalty, and enhancing the overall customer experience.

Key Responsibilities

Greet and assist customers in the showroom and service areas with professionalism and warmth Address inquiries, complaints, and feedback promptly and empathetically Coordinate with sales, service, and administrative teams to resolve customer concerns Monitor customer satisfaction surveys (e.g., CSI, SSI) and generate reports Facilitate post-sale follow-ups, thank-you letters, and special occasion greetings Promote dealership programs, events, and loyalty initiatives Maintain accurate records of customer interactions using CRM systems Support marketing efforts through customer engagement and feedback collection Education Bachelor's degree in Business, Marketing, Communications, or related field Experience 13 years in customer service; automotive or hospitality background preferred Technical Skills Proficiency in CRM tools, Microsoft Office, SAP, and Google Workspace Soft Skills Excellent communication, empathy, problem-solving, and time management Traits Detail-oriented, proactive, adaptable, and committed to customer satisfaction Language Strong written and verbal English; Filipino fluency is a plus