Job description
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German -speaking Customer Service Representative to join their teams in Porto. Position: Customer Service Representative Location: Porto, Portugal Work model: On-site Employment type: Fixed term (6 months) with possibility of extension / permanent contract DUTIES AND RESPONSIBILITIES: Provide customer support via email, live chat and phone Assist customers with enquiries related to the company's products and services Resolve customer issues efficiently while delivering a high standard of customer service Troubleshoot basic product-related enquiries and escalate complex cases when required Maintain accurate customer records and document all interactions in internal systems Collaborate with internal teams to ensure timely resolution of customer requests Meet quality, productivity and service level targets Stay up to date with product knowledge, internal procedures and support processes.
REQUIREMENTS
Native or fluent German , both written and spoken (C2) Good command of English (minimum B2) Previous customer service or contact centre experience is preferred Strong written and verbal communication skills Customer-focused with a professional and solution-oriented approach Good computer literacy and ability to quickly learn new systems and technologies Strong problem-solving and organisational skills Ability to work independently and as part of a team Comfortable working in a fast-paced environment while managing multiple enquiries Available to work rotational shifts, with future flexibility for a 24/7 schedule if required.
OFFER: Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace Full-time on-site position in Porto Opportunity to work on an international technology project Career development opportunities within a global BPO environment Support from colleagues with coaching and mentoring opportunities Health and Wellbeing initiatives Monthly meal allowance Relocation support And much more!