Service Monitoring & Insights Expert for TV (m/f/d/x)

About Deutsche Telekom AG We feel as much at home in Bonn as we do in the 50 other countries around the globe where we provide our services. As one of the leading telecommunications providers in Europe, we also have a footprint in the markets in Asia and the United States. We're on our way to become one of the industry's top service companies and want you to help us to get there.

About the Position As a Service Monitoring & Insights Expert for TV you will help us improve TV service quality across our markets. In this role, you will combine data analysis, operational understanding, stakeholder collaboration, and process improvement to help improve TV service quality across our markets. We are looking for someone who understands how data is used in day-to-day operations and who can help improve the way we use the data to optimize TV service performance.

Role description Manage and monitor TV service KPIs, identifying anomalies, trends, recurring issues, and improvement areas. Identify gaps in processes, data quality, reporting logic, and tooling, and propose practical improvements. Analyze operational and performance data using SQL and translate findings into clear operational and business impact.

Maintain and improve dashboards, reports, monitoring views, and alerting logic to support effective decision-making. Work with international teams and internal stakeholders to understand business needs, align priorities, and drive follow-up actions. Prepare clear insights and recommendations for technical, operational, and management stakeholders.

Operate with high autonomy, anticipating issues and driving improvements without constant supervision. Preferred qualification University degree in Telecommunications, Data Analytics, Business Informatics, Business Administration, or a comparable field. 3–5 years of experience in business analysis, management consulting, service monitoring, telecommunications operations, or a similar role.

Strong SQL skills and experience working with operational, technical, or performance data. Experience with KPI reporting, dashboards, monitoring tools, or performance management. Experience in stakeholder management, ideally across different teams, countries, or business areas. Ability to challenge existing ways of working and turn improvement ideas into practical changes.

Structured, proactive, and hands-on working style. Strong communication skills and the ability to explain complex topics clearly. Working proficiency in English, both written and spoken, for collaboration in an international environment. Strong background in TV service delivery technologies (linear, OTT, IP-based, streaming).

Familiarity with TV analytics tools (eg: Youbora, Open. Search), CMS platforms, CDN, and signal processing systems. What makes you a good fit You enjoy working with data, but you are not interested in analysis for its own sake. You want to understand what the data means, how to interpret the results, what needs to change, and how teams can use insights to improve service quality, with a high customer-centric mindset You are comfortable speaking with different stakeholders - technical experts, business stakeholders, or management.

You can go into detail when needed, but you can also summarize the key message clearly. You take ownership, follow up on topics, and look for ways to make existing tools and processes better.

What We Offer

We support you in balancing your professional and private life, including flexible working hours and the option for mobile working. Comprehensive Development: Benefit from individual training and career opportunities to fully unfold your potential and continuously expand your skills. Innovative Environment: Work in a modern and future-oriented work environment that focuses on collaboration and the use of the latest technologies.

Strong Team: Become part of a dedicated and diverse team that values mutual support and an open communication culture. Attractive Compensation: We offer a competitive salary package as well as attractive social benefits and corporate perks. Products.Innovation.Experience. at Deutsche Telekom For people who want to build more than products: real impact.

At Deutsche Telekom, we develop digital products, services and platforms used by millions of people across Europe every day. Within our Products.Innovation.Experience. department, we bring together product management, engineering, design, data and AI to build experiences that are simple, intelligent and relevant at scale.

Do you think this job is made just for you? Then use the chance to apply online now! In case of equal qualification, disabled candidates will be considered preferentially. We look forward to getting in contact with you! This position is also available on a part-time basis. Candidates with disabilities will be given preferential consideration in cases of equal qualification.