Bench Customer Experience Manager

This is a bench position, and candidates should be open to the surrounding area/stores. The location would be determined as openings become available. The Customer Experience Manager (CEM) is responsible for overseeing the customer and donor experience, driving store productivity, and ensuring the achievement of sales and margin targets while maintaining brand standards. This role includes managing Softline's, Front of House operations (shopper track, cash office functions), Purchased Goods for Resale (PGFR), merchandising, and seasonal sets.

The CEM will ensure that all merchandise, including PGFR, adheres to company brand guidelines and meets customer expectations.