Job description
Job Description: About DXC Technology DXC Technology is a leading global IT services company and a strategic Service. Now partner, helping organizations accelerate digital transformation through innovative, scalable, and business-driven solutions. We deliver best practices, proven methodologies, and industry-leading capabilities across the Service.
Now platform to enable operational excellence, automation, and exceptional user experiences.
Role Summary
We are seeking an experienced Service. Now Solution Architect to lead the design, architecture, and delivery of enterprise Service. Now solutions for clients across Singapore and the ASEAN region. This role combines deep technical architecture expertise with strong business consulting capabilities. You will serve as a trusted advisor to clients, guiding solution strategy, driving architecture governance, and ensuring successful implementation across Service.
Now Technology Workflows and Enterprise Workflows. The ideal candidate will possess strong expertise across multiple Service. Now modules, including CMDB, ITSM, ITOM, ITAM, HAM, SAM, IRM, SPM, App Engine and Now Assist , and be capable of providing technical leadership throughout the solution lifecycle, from pre-sales and solution design through implementation and post-go-live optimization.
Key Responsibilities
Solution Architecture & Delivery Lead end-to-end architecture, design, and implementation of Service. Now solutions for enterprise clients. Define scalable, secure, and best-practice platform architectures aligned with business and technical requirements. Own the technical and functional solution design throughout the project lifecycle.
Conduct architecture reviews, design workshops, solution validation, and governance activities. Provide technical leadership and guidance to development, engineering, and implementation teams. Review solution designs and implementation approaches to ensure alignment with Service. Now and industry best practices. Ensure solution quality, performance, scalability, and maintainability.
Client Engagement & Consulting Act as a trusted advisor to clients, helping translate business objectives into technology solutions. Lead customer workshops, discovery sessions, and architecture discussions. Manage stakeholder communications across business, technical, and executive levels. Present solution recommendations, roadmaps, and architecture strategies to client leadership teams.
Audit existing Service. Now implementations and recommend improvements, optimization opportunities, and modernization initiatives. Pre-Sales & Business Development Support and lead solutioning activities for RFPs, RFIs, proposals, and customer presentations. Collaborate with sales teams to develop compelling Service. Now solutions and value propositions.
Participate in effort estimation, solution sizing, costing, and statement of work (SOW) development. Contribute to business growth through identification of upsell and cross-sell opportunities. AI & Innovation Drive the adoption of Service. Now AI capabilities, including Now Assist , Generative AI, workflow automation, and intelligent operations.
Lead or contribute to AI-related Proof of Concepts (POCs) and innovation initiatives. Advise clients on AI use cases and opportunities to improve productivity, operational efficiency, and user experience. Stay current with emerging Service. Now platform capabilities, AI trends, and industry best practices. Required Experience & Qualifications Due to the security requirements associated with the client environment, applicants must meet the eligibility criteria necessary to obtain the required security clearance.
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field. Minimum 7+ years of experience in Service. Now consulting, architecture, or implementation roles. Proven experience designing and delivering enterprise-scale Service. Now solutions. Strong expertise across CMDB, ITSM, ITOM, ITAM, HAM, SAM, IRM, SPM, App Engine, and Now Assist .
Experience providing technical leadership, architecture governance, and implementation guidance to delivery teams. Strong understanding of ITIL processes and Service Management best practices. Service. Now Certified System Administrator (CSA) and at least one Certified Implementation Specialist (CIS) certification required.
Preferred Qualifications
Experience with AI-driven solutions, Generative AI, and Service. Now AI capabilities such as Now Assist . Experience leading or participating in AI-related Proof of Concepts (POCs). Exposure to application engineering and integration architecture. Additional Service. Now, ITIL, TOGAF, or cloud certifications are advantageous.
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