Job description
The Senior Director IT Support Services is responsible for overseeing the overall strategy, implementation, and management of IT support services within the organization. This leadership role involves ensuring the efficient delivery of IT support, enhancing the staff experience, managing the IT service desk operations, and driving continuous improvement in IT support systems.
The Senior Director will work closely with senior leadership to align IT services with business needs and ensure the organization’s IT infrastructure runs smoothly, securely, and effectively.