Job description
Job Title: General Manager Employer: Edge Sports Global Location: Various Facilities- Rhode Island Ice Rink Manager Responsibilities Facility Operations Oversee daily operation of the ice rink and surrounding facilities Schedule public skating, hockey, figure skating, lessons, rentals, and special events Ensure ice quality through resurfacing and maintenance coordination Monitor refrigeration, HVAC, lighting, and facility systems Coordinate opening and closing procedures Maintain cleanliness and overall appearance of the facility Ice Maintenance & Safety Supervise ice resurfacing operations using equipment such as a Zamboni Monitor ice thickness and temperature Ensure compliance with safety regulations and risk-management policies Conduct routine safety inspections of boards, glass, locker rooms, bleachers, and exits Respond to accidents, injuries, and emergency situations Maintain incident and accident reports Staff Supervision Hire, train, schedule, and supervise rink employees Manage rink employees; (such as; Zamboni drivers, rink attendants, maintenance staff, cleaners) Conduct employee evaluations and disciplinary actions Ensure staff certifications and training remain current Develop team communication and operational procedures Customer Service Address customer questions, complaints, and concerns Ensure a safe and enjoyable guest experience Coordinate memberships, rentals, and group bookings Build relationships with local hockey leagues, schools, and skating clubs Support community outreach and promotional programs Financial Management Prepare and manage budgets Monitor revenue and operating expenses Handle cash management and reporting procedures Approve purchases and vendor contracts Track attendance, sales, and program performance Assist with pricing strategies and financial forecasting Event & Program Coordination Organize tournaments, competitions, birthday parties, and special events Coordinate ice time allocation among teams and programs Work with coaches, referees, instructors, and league organizers Promote seasonal programs and community events Compliance & Administration Ensure compliance with local, state, and federal regulations Maintain permits, insurance documentation, and operational records Develop policies and emergency action plans Coordinate inspections and regulatory reporting Marketing & Community Relations Support advertising and social media efforts Promote skating programs and public events Develop partnerships with schools, youth organizations, and sponsors Increase participation and customer retention