Job description
Responsibilities
Manage a collection portfolio by monitoring and collecting open invoices on customer accounts in MEXICO Interact with customers via email and phone call Maintain transparent, accurate and standard collections notes Identify collection issues and open dispute case/escalate if needed Frequently review sales orders on hold Maintain documentation as per internal controls & SOX /audit requirements Support the organization with timely month-end closing Participate in scheduled Collection update calls Requirements: 1-4 years relevant experience , preferably working with MEXICO customers in Collections Economics/Finance related Secondary Studies or Bachelor's Degree is an advantage Excellent verbal and written communication skills in English and any other language (as per required in role) Ability to build effective relationships with customers Beginner user of MS Office (Excel, Word, PowerPoint) Good analytical, research and problem-solving skills with keen attention to detail Supportive attitude and good interpersonal skill set Embraces change