Job description
General Manager | Luxury 5-Star Lodge | Botswana Salary: Negotiable DOE | Live-in Position Kendrick Recruitment is seeking a highly experienced and respected General Manager for a luxury 5-star lodge in Botswana. This senior leadership role is ideal for a hospitality professional with extensive experience managing remote, high-end properties independently, with strong expertise in lodge operations, finance, staff management, and guest experience.
The successful candidate will be passionate about hospitality, sustainability, conservation, and community development. The General Manager will oversee all aspects of lodge operations, ensuring world-class guest experiences while maintaining operational efficiency, financial performance, and staff development.
Key Responsibilities
- Build and maintain strong relationships with staff, guests, governmental departments, the community, and industry partners
- Lead corporate social responsibility initiatives, including community development projects
- Ensure business efficiencies through cost control, quality management, and use of local produce
- Maintain HR policies and procedures, ensuring compliance across all departments
- Develop and enhance guest experiences across all touchpoints including accommodation, dining, and activities
- Assess and manage operational equipment, vehicles, generators, and buildings for optimal performance
- Monitor and improve sustainability practices and their impact on the business
- Oversee budget forecasting and financial management to align with business goals
- Provide training and development to staff to uphold service standards
- Host agents, media, and VIP groups, ensuring exemplary representation of the lodge
- Overall responsibility for the effective management and operation of the lodge Requirements:
- Minimum 5 years’ experience managing a five-star lodge or similar luxury operation
- Strong experience in guest relations, staff management, and operational oversight
- Qualification in Hospitality or Business Management
- Energetic, proactive, and capable of delivering a world-class guest experience
- Excellent leadership, communication, and interpersonal skills
- Strong computer and financial acumen
- Outgoing, warm, and confident personality, comfortable with affluent guests
- Well-presented, honest, diligent, and self-motivated
- Ability to work under pressure and meet deadlines What is Offered:
- Competitive salary, negotiable depending on experience
- Live-in accommodation provided
- Opportunity to lead a prestigious luxury 5-star lodge and shape exceptional guest experiences
- Exposure to high-end hospitality management, sustainability initiatives, and community engagement
- Career growth and professional development opportunities Suitable candidates are invited to submit their CV to apply for this opportunity.