Program Assistant - Community Mental Health

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Program Assistant – ACTT Team** 📍 Location:** Williamston, NC 🕓 Schedule:** Full-Time | Monday–Friday | Includes Benefits 💵 Pay Rate:** $17–$18/hour (based on experience)

Make a difference every day. Join a team that cares.**

Pyramid Healthcare is seeking a compassionate, detail-oriented Program Assistant** to support our Assertive Community Treatment Team (ACTT)** in Williamston, NC**.

This full-time position supports a multi-disciplinary team** that provides community-based care** for individuals living with mental health and substance use challenges.

About the Role**

As the Program Assistant**, you’ll coordinate the daily administrative operations of the ACTT program. This role is vital to ensuring accurate documentation, smooth communication, and efficient team workflows that support the delivery of high-quality, person-centered care.

Key Responsibilities**

Administrative & Program Coordination**

Manage and maintain accurate mental health records and documentation

Scan, upload, and archive discharge and clinical documents

Track and monitor service authorizations, PCP updates, NC-TOPPS submissions, chart audits, and monthly visit templates

Maintain internal tracking systems and alert leadership to trends or overdue items

Contact clients to confirm appointments and follow-up needs

Prepare intake packets, update forms, and manage program material inventory

Provide front desk or phone coverage during lunch, vacation, or holiday breaks as needed

Required Qualifications**

Education:**

High School Diploma or GED required

Experience:**

At least 1 year of experience in a mental health, behavioral health, or healthcare setting preferred

Experience with Electronic Medical Records (EMR)** strongly preferred

Skills & Attributes:**

Excellent organizational and multitasking abilities

Strong written and verbal communication skills

Professional demeanor with high ethical standards

Comfortable with phones, computers, scanners, and office software

Why Join Pyramid Healthcare?**

Be part of a mission-driven team** dedicated to transforming lives through accessible, community-based care. Our ACTT services help individuals live independently, maintain stability, and recover with dignity.

Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. **PASSION **is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.

Total Rewards for Full-Time Positions:

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

Want to know more?

**To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: ** https://bit.ly/Pyramid-Careers .

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.