IPA provides the most advanced range of solutions for the management and automation of healthcare linen, scrubs, and specialty uniforms. We design advanced software and hardware solutions that allows you to monitor and manage distribution processes efficiently while increasing staff satisfaction, reducing infection risks and reducing costs. Our solutions are made in the U.S.A and are installed in more than 1,000 hospitals worldwide. 

Our products include scrubEx, alEx, scrubBank, clearView, vendEx, and coverCare.

Since the introduction of our first healthcare linen automation product in 1995, IPA has grown to become the market leader with more than 900,000 healthcare professionals utilizing our technology each day. Our customer base ranges from community hospitals to leading academic hospitals, including 18 of the 20 hospitals recognized on the U.S. News and World Report Best Hospitals Honor Roll, 2019-2020.
 
Our focus is on reducing the cost of healthcare and it is this focus that drives us to deliver quality solutions to our customers every day.

We’re seeking a Technical Support Engineer I who thrives on solving complex, hands-on technical challenges. This contact center position focuses on system-level problem-solving, applying mechanical, electrical expertise to diagnose issues, and requires basic networking experience to resolve issues within IPA’s automated healthcare technology — distinct from traditional IT support or engineering roles.

Job description