Deputy/Assistant Personal Banking Manager – (Contact Centre, Investment Services)

Responsibilities

Deliver quality customer services through various media, including telephone, email, video-call, online text and fax Grasp opportunities to cross-sell appropriately Identify existing and prospective customers’ financial needs, including both products and services Execute telephone stock trading, foreign exchange margin, futures and investment-linked products trading instructions Address customer feedback / complaints professionally Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies Requirements: Higher Diploma or above is preferred Qualifications of HKSI Sound knowledge and at least 2 years of relevant working experience in retail banking services and products Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua Proficient in PC applications, such as MS Office and Chinese inputs May required on-shift duty as needed Applicants with more experiences will be considered as Personal Banking Manager (Contact Centre) We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidates.

Interested parties, please submit your application online. For details, please visit our website http://www.bochk.com. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.